Flowserve Corporation Commercial Operations Manager in Essen, Germany
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
Drive timely responsiveness to all viable quotation opportunities
Manage and assist in developing proper quotation guidelines with respect to any applicable contracts, lead times, documentation packages and/or Inspection and Testing Plans
Develop and maintain strong working relationship with fellow CO management staff members both regionally and globally to assist in better leveraging our FCO organization’s entire portfolio of products and capabilities to improve our bookings pursuit and quotation efforts.
Continually analyze and track the results of our pricing and quotation practices including the generation of win / loss quotation hit rates to enhance our effectiveness
Comply with Flowserve goals, objectives and policies and manage respective team members to adhere to the same standards
Ensure alignment of commercial terms of purchase orders and/or contracts with SAP approvals and support with the resolution of any respective terms and conditions issues
Manage the review of all valve orders for completeness and correctness and assist in resolving any issues to insure proper order entry.
Implement and oversee a continual training program to insure
Team members are properly applying their technical expertise and commercial knowledge during quotation preparation.
Are updated on our techniques for utilizing any of the respective configurators / sizing and selection tools required for proposal generation
Are learning to apply our best practices in sizing, selecting and quoting the best suited Flowserve FCO products
Insure applicable industry standards are applied correctly
Any sales schools conducted at the operation are well coordinated, informative and beneficial to all attendees (Flowserve direct or 3rd party sales personnel)
Work with sales group and operations management to provide accurate, timely and detailed booking reports as well as help forecasts and project tracking updates
Work closely with our outside sales organization to enhance our communication, project pursuit, collaboration and overall selling efforts
Work closely and develop strong business relationships with the key members of our operations, sales and engineering management teams to help drive the success of our FCO organization
Track, monitor, and review the performance of individual direct reports through our performance management review process including assigning measurable goals and focused accountabilities. Monitor the progress for each team member throughout the year per our HR guidelines and processes.
Moderate and attend meetings and conference calls and provide activity updates and reports as assigned by Commercial Operations Director
To perform this role successfully candidate must be able to perform each essential accountability satisfactorily. The list below is representative of the knowledge, skill, experience and abilities needed to meet the responsibilities of this position
Bachelor’s Degree (B.S.) from a four-year college or university; or equivalent combination of education and experience.
5 year inside / outside sales experience with Flowserve FCO product line(s)
Any successful sales management experience within Flowserve a plus
Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Proven track records of completing assignments as requested and in a timely manner
Basic knowledge of commercial issues including payment terms, shipping terms, and contract review
Computer skills including Microsoft Office along with the ability and willingness to learn how to use other or new business software packages as required by the role
Commercial Operations Manager
The role of the manager will be to drive the responsiveness of the assigned Commercial Operations team to enable us to grow both our FCO and Flowserve bookings overall. This position will be responsible for building a highly responsive and customer driven group. The group will be focused on providing our Flowserve sales organization, customers, distributors and 3rd party representative channel partners the most technically sound and competitive quotation solutions for all pertinent inquiries in addition to transferring to our operations complete and correct order entry files for execution. . The Essen Commercial Operation Manager will be overlooking all commercial operations activity related to the Essen operation.
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Commercial Operations Manager
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